Privacy Policy

Privacy Policy

Creative Platz LLC · Digital Faithworks · Version 1 · Effective November 1, 2026

1. About the Privacy Policy

This Privacy Policy explains how Creative Platz LLC, doing business as Digital Faithworks (doing business as Digital Faithworks) (“we”, “us”, “our”) collects, uses, shares, and protects personal information when you use the Digital Faithworks mobile app, our website at digitalfaithworks.com, and related services (the “Service”). It forms part of our Terms of Service at digitalfaithworks.com/terms-of-service. If you have questions, contact us at team@digitalfaithworks.com.

2. Who this policy covers

We collect information from three groups of people. Some sections apply to one group more than another.

Website visitors and leads. People who visit our website or give us their name and email through a form.

Admins. The Church’s Owner, and Members who have accepted a role from the Owner. What an Admin can do depends on their role. Billing is managed by the Owner.

Members. People who create an account in the app and join a Church.

A “Church” is a religious organization or group that subscribes to the Service. Churches pay for the Service, and Members don’t.

3. Information we collect

Website forms. Your name, email address, and any message you send (for example a contact or waitlist form).

Church information. The Church’s name, address, phone number settings, and the list of Members and their roles etc.

Account information. Your name, email address, password (handled by our sign-in provider, see Section 6), and profile details you choose to add.

Content you create. Personal Content you create for yourself (such as prayer requests, which may reveal religious beliefs or personal circumstances) and, for Admins, Church Content such as announcements, images, files, and descriptions.

Billing information (Admins). Billing contact details and payment information. Payments are handled by our payment provider, and we don’t store full card numbers.

Messages to us. Emails or support requests you send, and our replies.

Children’s profiles. If you add a profile for your child (a “Child Profile”), the information you enter about them, such as their name, birth date, photo, emergency contacts, and other details, such as allergies or notes. Emergency contacts are other people whose names and contact details you give us.

Check-in records. The date and time an Admin checks a child in or out, and the event or program it was for.

Activity in the Service. Actions such as posting, editing, reading, or reacting, with timestamps.

Device and app information. Device type, operating system, app version, language, and basic technical logs needed to run and secure the Service.

Acceptance records. When you accepted our Terms and Privacy Policy, and which version.

From your Church’s Admins. They may invite you or approve your request to join, and assign you a role.

From your sign-in provider. We receive the basic details you allow them to share, such as your name and email.

4. How we use information

We use personal information to:

• create and manage accounts and let you use the Service;

• let Churches manage their Members and roles;

• process payments, send invoices, and manage subscriptions (Admins);

• Send service messages, such as verification emails, security alerts, and notices about cancellation, export, and deletion;

• respond to your questions and support requests;

• keep the Service secure, prevent abuse, and fix problems;

• improve the Service, using aggregated or limited information where possible;

• send marketing emails, only if you have opted in (Section 12);

• meet our legal obligations and enforce our Terms.

We don’t sell your personal information, and we don’t use the content you post inside a Church to show you advertising.

Children’s information. We use the information in Child Profiles only to let you register your child for events and daycare, to let your Church’s Admins check them in and out, and to contact emergency contacts when needed. We don’t use it for advertising or marketing, and we don’t sell it.

5. Who can see your information

Inside your Church. Admins of your Church can see your name, role, and join date, and, depending on their role, all your Personal Content marked Private. Admins can see only what their role covers. Other Members can see Organization Content, and who created it, as far as the Church allows. Personal Content you mark Public is visible to everyone in your Churchn. Personal Content you mark Private is visible only to you and the Admins whose role covers it. Prayer requests and similar content can reveal religious beliefs or other sensitive details, so please share only what you are comfortable with. We use this content only to provide the Service and don’t use it for advertising. If you choose a personal email address, please understand that Admins may see it.

The Church owns its content. As described in our Terms, Church Content, which Admins create, belongs to the Church. Admins can export it and keep it, even if the Admin who created it later leaves or deletes their account. If an Admin deletes their account, we anonymize the Church Content they created: their name is removed and it is linked only to a “Deleted account” label, with nothing that connects it back to them. Your Personal Content belongs to you and is not part of the Church’s content.

Your account is separate. Your login credentials and personal account settings belong to your account and are not part of what Admins can export.

Who is responsible. For your account details, your Personal Content, and how we run the Service, we act as the controller of your personal information. For the Church Content and member data inside a Church, the Church decides how it is used, and we process it on the Church’s behalf. If you have a question about how your Church uses your information, contact the Church’s Admin.

Roles. The Owner of your Churchn (the person who created it) can offer you a role that lets you perform certain actions, for example, the announcements role lets the Member create, edit, and manage announcements. The prayer request role lets the member view, follow up, archive and delete prayer requests. The event role lets members create, edit and manage events and can also manage volunteers for events: they can view and review volunteer sign-ups, accept or decline them, and reassign volunteers to different positions. The contact form role lets members follow up, archive and delete contact form submissions. The church role lets members edit church information like the name, address, description and image. The directry role lets members view, manage, delete, accept and decline membets. The daycare role lets members view, manage, check in , checko out, give behavior reports, override pick ups and also delete children. An Admin can see and manage only what their role covers, and nothing else. Roles don’t change who owns Church Data. A role takes effect only if you accept it, and the Owner can remove it later. When you accept a role, you become an Admin with the permissions of that role, and you can see and manage only what that role covers. The Owner and Admins can see which roles you hold.

Children’s profiles. Only the Owner and Admins whose role covers daycare and check-in can see Child Profiles, including emergency contacts and check-in records. Other Admins and Members cannot see them. The Church decides how its Admins use this information for its events and programs.

6. Who we share information with

We share personal information only as needed to run the Service:

Service providers. Companies that help us operate, including:

• sign-in and account management: Clerk;

• payments: Stripe;

• hosting and storage: Digital Ocean;

• email delivery: Postmaster;

• analytics and error tracking: Sentry.

• Legal and safety. If the law requires it, or to protect the rights, property, or safety of our users, us, or others.

• Business changes. If we are involved in a merger, acquisition, or sale of assets, information may transfer to the new owner, who must honor this policy.

• Your Church. As described in Section 5.

These providers may use the information only to provide their services to us.

7. Data exports

A Church’s Admins can request an export of the Church’s data, as described in our Terms. The export may include Members’ display names, roles, join dates, email addresses and the Church Content that Admins created. It does not include Personal Content, Child Profiles, passwords, login credentials, or personal account settings. Exports are sent only to verified Admins.

8. How long we keep information

• Active accounts: we keep your information while your account is active.

• Website forms and leads: we keep them for 6 months after our last contact with you, unless you ask us to delete them sooner.

• Church cancels: its data is kept for 60 days so the Church can export it or reactivate. After that, we permanently delete it from our active systems, and from backups within 30 days.

• Member accounts when a Church ends: Member accounts remain and become unaffiliated so you can join another Church. We will email Members before this happens.

• Deleted accounts: when you delete your account, we delete your personal account information, all of your Personal Content, and all of your Child Profiles, subject to the exceptions below. Church Content you created as an Admin is anonymized rather than deleted (Section 10).

• Records we may keep longer: invoices and payment records required for tax and accounting; records of when you accepted our Terms; and information needed to resolve disputes, prevent fraud, or meet legal obligations. We keep these only as long as necessary.

• Unfinished sign-ups: accounts that are started but never completed are deleted after 30 days.

• Child Profiles: we keep them until you delete the child’s profile, leave or are removed from your Church, or delete your account. When you delete a Child Profile, we delete all of that child’s information completely, including emergency contacts, photo, and check-in records, subject to the legal exceptions in this section.

9. Your rights and choices

You can:

• Access the personal information we hold about you and get a copy;

• Correct inaccurate information;

• Delete your account and personal information (Section 10);

• Object to or restrict certain uses of your information;

• Receive your information in a portable format where the law provides this;

• Withdraw consent at any time where we rely on it, such as for marketing emails;

• Complain to your local data protection authority if you think we have handled your information unlawfully.

To exercise these rights, email team@digitalfaithworks.com. We may need to verify your identity first. We aim to respond within one month. Some requests about content inside a Church may need to be directed to the Church.

If you are in the EU or UK. We process your information on these legal bases: to perform our contract with you or your Church (running the Service), for our legitimate interests (security, improving the Service, and basic business operations), to comply with legal obligations, and with your consent where required (such as marketing emails, and for sensitive information, like religious beliefs, that you choose to share).

If you are in California. You have the right to know what personal information we collect and use, to request deletion and correction, and not to be discriminated against for using these rights. We don’t sell or share personal information for cross-context advertising.

10. Deleting your account

To delete your account, you must first leave your Church. Once you have no Church, you can delete your account in the app, or by emailing team@digitalfaithworks.com.

When you do:

• we delete your personal account information, including from our sign-in provider, and all of your Personal Content and Child Profiles, completely;

• Church Content you created as an Admin stays with the Church but is anonymized: your name is removed and it is linked only to a “Deleted account” label, with nothing that connects it back to you (we don’t edit the text itself, so personal details written into it would remain);

• we may keep limited records as described in Section 8;

• if you are the only Admin of an active Church, you must transfer ownership or cancel the Church before you can leave it.

Deleting a child’s profile. You can delete any Child Profile at any time in the app. When you do, we delete all of that child’s information completely.

10A. Leaving or being removed from a Church

You can leave your Church at any time in the app, and Admins can remove Members.

When you leave or are removed:

• we delete all of your information in the Church: your Personal Content, your Child Profiles, and your children’s registration and check-in records. This can’t be undone;

• your account (your login and email) is not deleted;

• Church Content stays with the Church. If you were an Admin, the Church Content you created stays, but it is anonymized: your name is removed and it is linked only to a “Deleted account” label, with nothing that connects it back to you;

• Admins and other Members can no longer see anything of yours, and Admins can no longer check your children in or out;

• you become unaffiliated and can ask to join another Organization.

If you want your account deleted as well, you can delete it after you leave (Section 10). The same deletion applies to every Member’s information if the Church is deleted.

11. Notifications

If you allow push notifications, we use them for service messages, such as activity in your Church. You can turn them off in your device settings. We may also email you about your account, security, and important changes, such as a Church’s cancellation or deletion dates.

12. Marketing emails

If you sign up for updates or newsletters, for example through our website, we send them only with your permission. Every marketing email includes an unsubscribe link, and you can also email team@digitalfaithworks.com to opt out. We keep a record of when and how you signed up. Opting out of marketing does not stop service messages we need to send.

13. Cookies and analytics

Our website does not use cookies or tracking tools. The mobile app does not use analytics or advertising tools.

14. Security

We use reasonable technical and organizational measures to protect personal information, such as encryption in transit [and at rest], access controls, and limiting who on our team can see data. No system is completely secure, so we can’t promise absolute security. If a breach affects your information, we will notify you and the authorities where the law requires.

15. Children

Children don’t create accounts or use the Service themselves, and the Service is not intended for anyone under 18. We collect information about children only from their parents or legal guardians, who add Child Profiles as described in this policy. If you think a child has created an account, or you want a child’s information deleted, contact team@digitalfaithworks or delete the Child Profile in the app.

16. Changes to this policy

We may update this policy from time to time. For material changes, we will notify you in the app or by email and ask you to review and accept the new version where required. Each version shows its effective date, and earlier versions are archived.

23. Contact us

Creative Platz LLC, doing business as Digital Faithworks

5534 St Joe Rd Fort Wayne, IN 46835 United States

team@digitalfaithworks.com